The Linara Hudson Deluxe Mattress pairs eco-conscious materials with hotel-quality comfort. A silky Tencel knit top sits over layers of bio-based memory foam, wool dacron, and high-density soft foam for a breathable, skin-friendly sleep surface. Its foam-enhanced pocket spring system with reinforced edge encasement prevents sagging and extends the life of the mattress.

LINARA LIVING

What's on this page?

●       Shipping Costs

●       Remote Shipping Areas

●       Shipping Estimates

●       Order Processing & Business Days

●       Order Tracking

●       Large Items & Freight Deliveries

●       Cancelling or Changing an Order

●       FAQs

●       Need Help?

Shipping is FREE on all orders over $400 (before taxes), Canada-wide. We do charge a shipping fee on orders under $400, and on orders to certain remote areas, regardless of order value.

You'll be notified before we process your shipment if a remote-area fee applies to your address and hasn't already been calculated at checkout.

For orders under $400, here's what standard shipping costs by region:

Region	Standard Shipping
Calgary Metro	$75
Alberta – Outside Calgary	$85
British Columbia, Saskatchewan & Manitoba	$199
Ontario	$85
Quebec & Atlantic Provinces	$199

Exact charges can vary a bit depending on the size, weight, quantity, and type of product you're ordering, plus your postal code.

Even on orders over $400, a handful of harder-to-reach postal codes come with an additional shipping fee. Check the table below to see if yours is one of them.

Postal Code	Location
A0K, A0P	Northern Newfoundland & Labrador
A2V	Labrador City, NL
G0G, J0M	Northern Quebec
R0B	Northern Manitoba
V0T	Central Passage & Haida Gwaii, BC
X0A, X0B, X0C	Nunavut
X0E	Northwest Territories
X1A	Yellowknife, NT
Y1A	Whitehorse, Yukon

These fees depend on your destination, the product's size and weight, and what carriers are available in the area.

Not sure if your address counts as remote? Email us at info@linaraliving.com before placing your order and we'll check for you.

Once your order ships, here's roughly how long it'll take to reach you:

Region	Estimated Delivery
Calgary Metro	5–7 business days
Alberta	5–7 business days
British Columbia, Saskatchewan & Manitoba	Approximately 7-10 business days
Ontario & Quebec	Approximately 7-10 business days
Atlantic Provinces	7–14 business days

These are estimates, not guarantees.

Delivery can take longer around high-volume periods like Labour Day, Black Friday, Boxing Day, and the holiday season, as well as during severe weather, carrier delays, or manufacturing delays — basically anything outside our control. Remote locations may also need extra time.

●       Most orders are processed within 1–2 business days, Monday to Friday, excluding statutory holidays.

●       Mattresses, medical beds, bedroom furniture, custom pieces, and made-to-order items sometimes need extra time to manufacture or prepare.

●       Any processing time shown on a product page is an estimate — it can shift depending on inventory and manufacturing availability.

As soon as your tracking information is ready, we'll email it to you — that includes a tracking number or link so you can follow your shipment's progress.

Some orders need to go through manufacturing, preparation, or freight-carrier coordination before a tracking number even exists. So if you haven't received one yet, that doesn't necessarily mean anything's wrong — it just means your order isn't at that stage yet.

Questions about where your order stands? Reach out to info@linaraliving.com any time.

Mattresses, medical beds, adjustable beds, bed frames, and other oversized products typically travel by freight or a specialized delivery carrier — not standard parcel.

Here's what that can look like:

●       The carrier may reach out directly to arrange a delivery date or window.

●       Someone will usually need to be home to receive the shipment.

●       Delivery may stop at the building entrance, driveway, garage, or curb, depending on the carrier and your location.

●       Extra charges may apply for special delivery requests, remote locations, re-delivery, or anything beyond standard shipping.

If you miss a scheduled freight delivery window, additional storage or re-delivery charges may apply — so try to have someone available when the carrier is expected.

Need to cancel or change an order — including your shipping address? Contact us as soon as possible at info@linaraliving.com.

What we can do depends on where your order is in the process:

●       Order not yet shipped — we may be able to update your address or cancel the order.

●       Order already shipped — cancellation may no longer be possible, and address changes could involve carrier re-routing charges.

●       Order already in the shipping network — any return or exchange at that point falls under our standard Exchange Policy.

Bottom line: the sooner you reach out, the more options we usually have. And double-check your shipping address at checkout — it's on you to make sure it's complete and accurate before the order goes out.

Do you offer international shipping outside of Canada?

No. At this time, Linara Living ships within Canada only — all provinces and territories are covered.

What if my order arrives damaged?

Inspect your order as soon as you can, and check the packaging and product for visible damage before signing for it if possible. If you spot significant damage right at delivery, snap some photos and contact us right away.

If you notice the damage after the fact, let us know within 48 hours at info@linaraliving.com with your order number, photos of the packaging and the product, and a quick description of the issue.

My tracking says delivered, but I don't have my order — what now?

Get in touch within 7 days of the delivery status update so we can open an investigation with the carrier.

What happens if I miss a scheduled delivery?

For standard parcel shipments, the carrier will typically follow its usual re-delivery or pickup process. For scheduled freight or large-item deliveries, a missed appointment can mean additional storage or re-delivery charges — so it's worth having someone available during the confirmed window.

What if my shipment is damaged or seems to be lost in transit?

Reach out as soon as you notice a problem. For damage, let us know within 48 hours of delivery; for a package marked delivered that never showed up, let us know within 7 days so we can start an investigation. Once we've confirmed shipping damage or a carrier issue, we'll work with the carrier to arrange a replacement or another suitable fix.

Do you deliver mattresses, medical beds, and bed frames across Canada?

Yes — mattresses, medical beds, adjustable beds, bed frames, and other eligible products all ship across Canada. Larger items typically travel by freight or specialized carrier, and that carrier may contact you directly to set up a delivery window.

Will the delivery company bring the product inside my home?

It depends on the product, the carrier, and your location. Some large-item deliveries stop at the curb, driveway, garage, or building entrance unless you've arranged additional delivery services.

How do I check on an existing order?

Email info@linaraliving.com with your order number and question, and our team will follow up.

Our team is happy to help with anything related to shipping, tracking, remote-area delivery, or an order you've already placed.

Linara Living

206 Hidden Creek HTS NW

Calgary, Alberta T3A 6K8

Canada

Email: info@linaraliving.com

LINARA LIVING

Return Policy & 30-Day Comfort Trial

Effective Date: August 13, 2026

At Linara Living, we want you to feel confident about your purchase. Choosing the right mattress, bed, or bedroom product can take time, which is why eligible products come with a 30-Day Comfort Trial.

If an eligible product isn't right for you, you can request a return within 30 days of delivery, subject to the conditions below.

Please note: return delivery and pickup costs are the customer's responsibility and will be deducted from the refund where Linara Living arranges the return transportation.

What's on this page?

●       Which Products Qualify

●       How the 30-Day Comfort Trial Works

●       Return Shipping & Pickup Costs

●       How to Start a Return

●       Preparing Your Product for Pickup

●       Pickup Requirements

●       Product Condition Requirements

●       Refunds

●       Exchanges

●       Wrong Size or Product Ordered

●       Unopened Products

●       Damaged, Defective or Incorrect Products

●       Promotional & Bundle Purchases

●       Final Sale Products

●       Cancelling an Order

●       Remote Locations

●       Return Abuse & Misuse

●       FAQs

●       Need Help?

Eligible for the 30-Day Trial

These products can generally be returned within 30 days of delivery:

●       Mattresses

●       Bed frames

●       Bedroom foundations

●       Adjustable beds

●       Other eligible bedroom furniture sold by Linara Living

The 30-day trial starts on the date your order is delivered.

Not Eligible for the 30-Day Trial

For hygiene reasons, these items are final sale and can't be returned for change of mind or comfort preference:

●       Pillows

●       Mattress covers

●       Medical Beds

If a pillow or mattress cover arrives damaged, defective, or incorrect, contact us right away. Manufacturing defects are handled separately under the applicable warranty or damaged-product process.

Your 30-day trial starts on the date your eligible product is delivered, and you can request a return any time during that window.

To qualify for a return:

●       The request is submitted within 30 days of delivery.

●       The product was purchased directly from linaraliving.com.

●       The product is in clean, sanitary condition.

●       The product hasn't been damaged through misuse, improper handling, or improper installation.

●       The product is free from stains, burns, cuts, tears, excessive odours, liquid damage, or other unsanitary conditions.

●       All components and accessories that came with the product are returned.

●       Proof of purchase or your Linara Living order number is provided.

We reserve the right to decline a return where the product doesn't meet these conditions.

Customers cover the cost of returning eligible products under the 30-Day Comfort Trial. That can include:

●       Pickup charges

●       Freight charges

●       Return transportation costs

●       Remote-area surcharges

●       Carrier re-delivery or special-handling charges, where applicable

If we arrange the pickup or return shipment on your behalf, we'll let you know the cost ahead of time and deduct it from your refund.

Return costs depend on the product, size, weight, pickup location, and carrier availability. Because mattresses, adjustable beds, bed frames, and other large products need specialized transportation, return shipping charges can vary by location.

Original delivery or shipping charges, if any, are non-refundable unless the return is due to an error on our part or a confirmed damaged or defective product.

To request a return, email info@linaraliving.com and include:

●       Your full name

●       Order number

●       The product you'd like to return

●       Reason for the return

●       Current pickup address

●       Clear photographs of the product

●       Any other information our customer service team asks for

Our team will review your request and confirm whether the product qualifies.

Please don't ship or arrange transportation for a product without authorization from us first. Returns sent without prior approval may not be accepted or reimbursed.

Once your return is approved, we'll walk you through how to prepare the product for transportation.

For mattresses:

●       It doesn't need to go back into its original box.

●       It must be completely wrapped and protected for transportation.

●       We recommend keeping the original plastic packaging if you can.

●       If that's not available, use a suitable mattress bag or protective plastic covering.

●       It should be clean, dry, and ready for pickup.

For bed frames, foundations, adjustable beds, and other furniture, our team will let you know if disassembly or specific packaging is needed. Preparing the product according to the pickup instructions is the customer's responsibility.

Return pickup availability depends on your location and the type of product being returned. Where a pickup is arranged:

●       The product needs to be accessible to the pickup team.

●       Large products may need to be on the ground floor or near the building entrance.

●       Customers in condos or apartment buildings are responsible for arranging elevator access if it's required.

●       Someone needs to be available during the scheduled pickup window.

If a scheduled pickup is missed, additional pickup or re-delivery charges may apply. Pickup times can vary depending on carrier availability and location, and remote areas may need extra time and carry higher transportation charges.

Once your returned product has been picked up, received, and confirmed by our authorized transportation partner, we'll begin processing your refund. It generally works out to:

●       Amount paid for the eligible returned product

●       Minus applicable return shipping and pickup costs

●       Minus any other authorized return-related charges

Original delivery charges, upgraded delivery services, assembly fees, and other service charges are non-refundable unless required by law or the return is due to an error on our part.

Approved refunds go back to your original payment method whenever possible. Please allow about 2 to 5 business days after processing for the amount to show up on your account, depending on your bank, credit card provider, or payment processor.

If you'd prefer another Linara Living product, size, firmness, or model, just get in touch with our team. In most cases, the original product is processed as a return and the replacement is processed as a new order, so any price difference will apply.

Return transportation charges for the original product remain the customer's responsibility, and shipping charges for the replacement product follow our current Shipping Policy and any applicable promotions.

It's on you to double-check the product model, dimensions, size, quantity, and specifications before completing an order. If you accidentally order the wrong size or model, contact us as soon as possible.

If the order hasn't shipped:

We may be able to modify or cancel it.

If the order has already shipped:

It'll likely need to be delivered and processed as a return under this policy, with applicable transportation and return shipping costs falling to the customer.

Eligible unopened products can also be returned within the 30-day return period, as long as they're still in their original sealed packaging and show no signs of damage or misuse.

Customer-paid return shipping and transportation charges still apply. Pillows and mattress covers remain final sale unless the product was received damaged, defective, or incorrect.

A damaged or defective product isn't treated as a standard comfort-trial return.

If your product arrives damaged, defective, or different from what you ordered, contact us at info@linaraliving.com with your order number and clear photographs of:

●       The product

●       The affected area

●       The packaging

●       Shipping labels, where applicable

Please report delivery-related damage within 48 hours of receiving your order whenever reasonably possible.

If we confirm the product was damaged during delivery, defective, or incorrectly supplied, we'll work with you on the right resolution, and in approved cases we'll cover the applicable transportation costs. Manufacturing defects occurring after delivery may be covered under our Warranty Policy.

Products purchased during a sale, promotion, or bundle offer can still qualify for the 30-Day Comfort Trial unless they're specifically marked Final Sale.

If part of a bundle is returned, the promotional pricing on the remaining products may be recalculated based on the terms of the original promotion. Any complimentary or promotional products included with an order may also need to be returned. If a complimentary item isn't returned, its applicable retail or promotional value may be deducted from your refund.

Pillows and mattress covers stay non-returnable even when they're part of a promotional bundle, unless otherwise stated.

These items are final sale unless they arrive defective, damaged, or incorrect:

●       Pillows

●       Mattress covers

●       Products specifically marked Final Sale

●       Clearance products identified as non-returnable

●       Modified, customized, or specially manufactured products where the product page states they're final sale

●       Hygiene-sensitive medical products identified as final sale on their product page

Final-sale restrictions don't limit any rights you may have under applicable Canadian consumer protection laws.

Need to cancel an order? Email info@linaraliving.com as soon as possible with your order number.

If your order hasn't entered manufacturing or shipping:

We'll make reasonable efforts to cancel it.

If your order is being prepared or manufactured:

Cancellation depends on its current production status.

If your order has already shipped:

We may try to request a return-to-sender from the carrier where possible. If the carrier can't stop the shipment, you may need to receive the order and go through the standard return process instead. Any applicable shipping, carrier interception, return-to-sender, or return transportation charges may be deducted from your refund.

Returns from remote locations are accepted where the product otherwise qualifies under this policy, though pickup options and transportation costs can vary quite a bit.

Additional charges may apply for remote locations, including the areas identified in our Shipping Policy. Our customer service team will walk you through the available return options and estimated transportation cost before arranging anything.

Manufacturing defects that appear after delivery are covered separately under our Warranty Policy. Please contact us for more details.

Our 30-Day Comfort Trial is designed for genuine customers evaluating their Linara Living purchase. We reserve the right to refuse or restrict returns where there's reasonable evidence of:

●       Fraud

●       Repeated or excessive return activity

●       Intentional product damage

●       Abuse of promotional offers

●       Misrepresentation of the product's condition

●       Commercial use inconsistent with the product's intended purpose

Nothing in this section limits rights available to customers under applicable law.

How long is the Linara Living trial?

Eligible products come with a 30-Day Comfort Trial, starting on the date the product is delivered.

Which products qualify for the 30-Day Comfort Trial?

Mattresses, bed frames, foundations, adjustable beds, and other eligible bedroom products generally qualify. Pillows and mattress covers/protectors do not qualify and are final sale for hygiene reasons. Certain medical products may have additional product-specific restrictions.

Is the 30-Day Comfort Trial the same as a warranty?

No. The Comfort Trial lets you return an eligible product within the first 30 days if it's not right for you. Our Warranty Policy covers qualifying manufacturing defects for the applicable warranty period.

Are returns free?

No. Customers cover the cost of return transportation and pickup for returns made under the 30-Day Comfort Trial. If we arrange the pickup, that cost normally gets deducted from your refund. Returns tied to confirmed shipping damage, an incorrect item, or an approved defect are handled separately.

How much will it cost to return my mattress?

Return costs depend on your location, mattress size, carrier, and pickup requirements. Once your return request is approved, our team will tell you the applicable transportation cost before arranging pickup.

When does my 30-day trial start?

Your trial begins on the date the product is delivered, not the date you placed the order.

Do I need to keep the mattress for a minimum number of nights?

There's no minimum trial period required. That said, adjusting to a new mattress takes time, so we recommend giving your body a reasonable adjustment period before deciding whether it's right for you.

Can I return a mattress after sleeping on it?

Yes, as long as you're within the 30-day trial and the mattress is still clean, sanitary, undamaged, and otherwise meets the return conditions.

Do I need the original mattress box?

No. Your mattress doesn't need to be compressed back into its original box. It does need to be securely wrapped and protected before pickup, and keeping the original plastic packaging can make that easier.

Can I return a pillow?

No. Pillows are final sale for hygiene reasons unless the item arrives damaged, defective, or incorrect.

Can I return a mattress cover or protector?

No. Mattress covers and protectors are final sale for hygiene reasons unless they arrive damaged, defective, or incorrect.

Can I return an adjustable bed or bed frame?

Yes, eligible adjustable beds, bed frames, and foundations can be returned within 30 days, subject to the condition requirements and any product-specific restrictions. Return transportation costs are the customer's responsibility.

Can I return a medical or hospital bed?

Return eligibility for medical and hospital beds depends on the particular product and any hygiene or manufacturer requirements that apply. Check the product page or contact us before ordering if return eligibility matters to your decision.

What if I ordered the wrong mattress size?

Contact us as soon as possible. If the order hasn't shipped, we may be able to change it. If it's already shipped or been delivered, it'll generally need to go through the standard return process, with applicable transportation charges falling to you.

What condition does my mattress need to be in?

Clean, sanitary, and free from stains, burns, tears, cuts, liquid damage, strong odours, infestation, or signs of misuse. We recommend using a mattress protector from the first night.

How do I start my return?

Email info@linaraliving.com with your order number, product name, reason for return, pickup address, and clear photos of the product. Our team will review the request and give you next steps.

Will Linara Living arrange the pickup?

Depending on your location and product, we may coordinate transportation with an appropriate carrier or delivery partner. The pickup or return shipping cost is the customer's responsibility and may be deducted from the refund.

Can I arrange my own return shipping?

Please contact us before arranging any return transportation. Returns need to be authorized by our team first. We're not responsible for unauthorized third-party shipping charges or products sent without return approval.

When will I receive my refund?

Once your return is completed and confirmed, we'll process the approved refund. After that, it typically takes about 2 to 5 business days for the funds to show up, depending on your bank or payment provider.

Will I receive my original shipping charge back?

Original shipping, delivery, assembly, or upgraded service charges are generally non-refundable. Different terms may apply if the return is caused by an error on our end or a confirmed damaged or defective product.

Can I exchange my mattress instead of returning it?

Yes. Contact our team and we'll help you pick another Linara Living mattress. Typically, the original mattress is processed as a return and the new one as a separate order, so any price difference and applicable shipping charges will apply.

Can I return a mattress purchased on sale?

Yes, unless the product was specifically marked Final Sale. Products bought during regular promotions or discounts stay eligible under the 30-Day Comfort Trial, subject to all other return conditions.

What happens if I received a free product with my mattress?

If your purchase included a complimentary or promotional product, that item may need to be returned along with the rest. If an eligible promotional item isn't returned, its applicable value may be deducted from your refund.

What if my product arrives damaged?

Take clear photographs of the product and packaging and contact info@linaraliving.com as soon as possible, ideally within 48 hours of delivery. Confirmed shipping damage is handled separately from a regular Comfort Trial return.

What if I live in a remote area?

You can still reach out to request a qualifying return. Transportation options may be more limited, and additional pickup or freight charges may apply. We'll walk you through the available options and estimated cost before arranging anything.

Can I cancel an order before it arrives?

Contact us right away at info@linaraliving.com. If the order hasn't entered manufacturing or shipping, we'll make reasonable efforts to cancel it. If it's already shipped, carrier and return transportation charges may apply.

Our team is happy to help with returns, exchanges, product selection, shipping, and warranty questions.

Linara Living

206 Hidden Creek HTS NW

Calgary, Alberta T3A 6K8

Canada

Email: info@linaraliving.com

 At Linara Living, every order is carefully selected and prepared for you. All sales are final — we do not offer returns or refunds for change of mind, comfort preference, or any reason other than as described below.

However, we understand that sometimes you may need a different size, model, or product after receiving your order. To support our customers, we offer a 30-day exchange policy under the conditions outlined below.

1. Exchange Window

You may request an exchange within 30 days of delivery. Exchange requests submitted after 30 days will not be accepted.

2. What Can Be Exchanged

Eligible products for exchange include:

• Mattresses (all sizes and models)
• Bed frames and foundations
• Pillows (unused, sealed packaging only)
• Bedding and linens (unused, sealed packaging only)

To qualify for exchange, the product must be:

• In clean, undamaged, and resaleable condition
• Free from stains, tears, burns, odours, or signs of misuse
• Returned with all original packaging, tags, and documentation
• Accompanied by proof of purchase (order number or receipt)
• Originally purchased directly from linaraliving.com

3. What Cannot Be Exchanged

The following items are final sale and not eligible for exchange:

• Hospital beds, medical mattresses, and medical-adjacent products (due to hygiene regulations)
• Clearance or "Final Sale" items (clearly marked at the time of purchase)
• Gift cards
• Custom or made-to-order products
• Items that have been used, washed, damaged, soiled, or modified by the customer
• Pillows, bedding, or linens with broken/opened seals

4. Exchange Value

Exchanges are processed at the original purchase price of the returned item:

• If you exchange for a product of equal value, no additional payment is required.
• If you exchange for a product of higher value, you pay the difference.
• If you exchange for a product of lower value, the difference will be issued as store credit (not refunded to your original payment method).

5. Exchange Shipping Costs

Shipping costs for exchanges are handled on a case-by-case basis depending on:

• The reason for the exchange
• Your delivery location
• The size and weight of the item
• Whether the original item was eligible for free shipping

Our team will communicate any applicable shipping costs before your exchange is processed, so there are no surprises. In some cases, customers may be responsible for return shipping of the original item, delivery of the replacement item, or both.

6. How to Request an Exchange

1. Email info@linaraliving.com within 30 days of delivery with:
• Your order number
• The item(s) you wish to exchange
• The replacement item(s) you'd like
• Photos of the original item showing its current condition
• A brief reason for the exchange
2. Our team will respond within 1–2 business days with:
• Exchange approval
• Applicable shipping costs (case-by-case)
• Pickup or return instructions
3. Once the original item is received and inspected, your replacement item will be dispatched within 3–5 business days.

7. Damaged or Defective Items

This Exchange Policy does not apply to items that arrive damaged, defective, or incorrect. Those are handled separately and at no cost to you.

If your order arrives damaged or you receive the wrong item, contact us within 48 hours of delivery at info@linaraliving.com with:

• Your order number
• Clear photos of the damage or incorrect item
• A brief description of the issue

We will arrange a free replacement or full refund — your choice. This protection is in addition to your rights under Canadian consumer protection law.

8. Warranty Claims

Manufacturing defects that appear after delivery are covered separately under our Warranty Policy. Please refer to that page for warranty terms, coverage periods, and claim procedures.

9. Final Sale Acknowledgement

By placing an order with Linara Living, you acknowledge and agree that:

• All sales are final.
• No refunds will be issued except in the case of damaged, defective, or incorrect items.
• Exchanges are offered as a courtesy under the conditions described above.
• This policy does not affect your statutory rights under Canadian and Alberta consumer protection law.

10. Contact Us

Linara Living 206 Hidden Creek HTS NW Calgary, Alberta T3A 6K8 Email: info@linaraliving.com

 

Effective Date: 16 May 2026 Last Updated: 16 May 16, 2026

Every Linara Living product is built to last. We stand behind the quality of our mattresses, bed frames, and accessories with the warranties described below.

1. Warranty Coverage Summary

Product	Warranty Period
Premium Comfort Mattresses	[10] years limited warranty
Essential Comfort Mattresses	[10] years limited warranty
Luxury Sleep Mattresses	[15] years limited warranty
Bed Frames & Foundations	[5] years limited warranty
Pillows	[2] years limited warranty
Hospital Beds	As specified per product page
Bedding & Linens	Not covered

This warranty applies only to the original purchaser from linaraliving.com and is non-transferable.

2. What the Mattress Warranty Covers

Linara Living warrants its mattresses against manufacturing defects in materials and workmanship, including:

• Visible body impressions deeper than 1.5 inches (3.8 cm) that are not the result of an unsupported foundation or improper use.
• Manufacturing defects in the foam, springs, cover, or stitching that cause the mattress to split, crack, or deteriorate prematurely under normal use.
• Defects in the zipper or cover assembly that cause functional failure (not aesthetic wear).

3. What the Warranty Does Not Cover

The warranty does not cover:

• Normal softening of foam or comfort changes that do not affect the support of the mattress.
• Body impressions less than 1.5 inches deep.
• Damage caused by misuse, abuse, improper handling, or failure to follow care instructions.
• Damage from an inadequate foundation or improper bed frame (mattresses must be supported by a solid, slatted, or boxspring foundation with proper centre support).
• Stains, burns, tears, cuts, or liquid damage.
• Comfort preference — please refer to our Exchange Policy if you wish to exchange your mattress for a different model within 30 days of delivery.
• Products purchased from unauthorized resellers.
• Products sold "as-is," "final sale," or marked clearance.

4. Bed Frame & Foundation Warranty

Linara Living warrants bed frames and foundations against manufacturing defects, including:

• Structural failure under normal use and weight load (within product specifications).
• Defects in welding, joints, or hardware.
• Splitting or cracking of wood or metal components not caused by misuse.

Not covered: cosmetic wear (scratches, scuffs, fabric pilling), damage from over-loading, improper assembly, or use outside intended purpose.

5. Pillow Warranty

Pillows are warranted against manufacturing defects, including:

• Loss of structural integrity not caused by normal use.
• Defects in stitching or fill containment.

Not covered: natural compression over time, staining, washing damage, or comfort preference.

6. Hospital Bed Warranty

Warranty terms for hospital beds and medical-adjacent products are specified on each product page and may vary by manufacturer. Please retain your invoice and product documentation for warranty service.

7. How to Make a Warranty Claim

1. Email info@linaraliving.com with:
• Your order number or proof of purchase
• A description of the defect
• Clear photographs showing the issue
• For mattresses: photos of your bed frame/foundation showing how the mattress is supported
2. Our team will review your claim within 5–7 business days and respond with next steps.
3. If your claim is approved, Linara Living will, at our discretion:
• Repair the defective product, or
• Replace the defective product with a comparable model of equal or greater value.

Note: Cash refunds are not offered as a warranty remedy. Warranty claims are resolved through repair or replacement only, except where required by applicable Canadian or Alberta consumer protection law.

8. Warranty Conditions

To remain eligible for warranty coverage:

• The product must be used on a supportive, manufacturer-recommended foundation or frame.
• The original law tag must remain attached to the mattress.
• The product must not have been resold, transferred, or used commercially (warranty is for residential, single-household use only).
• Proof of purchase from linaraliving.com must be provided.

9. Shipping for Warranty Claims

If a warranty claim requires the product to be inspected or returned:

• Within Alberta: Linara Living covers all pickup and replacement shipping costs.
• Outside Alberta: Shipping costs for warranty service may be shared with the customer and will be communicated before service is scheduled.

10. Limitation of Liability

This warranty is the sole and exclusive warranty offered by Linara Living. To the maximum extent permitted by law, Linara Living disclaims all other warranties, express or implied, including warranties of merchantability and fitness for a particular purpose. Linara Living's liability is limited to repair or replacement as described above, and we are not liable for any incidental or consequential damages.

This warranty gives you specific legal rights. You may also have other rights that vary by province under Canadian consumer protection law.

11. Contact Us

Linara Living 206 Hidden Creek HTS NW Calgary, Alberta T3A 6K8 Email: info@linaraliving.com