LINARA LIVING

Return Policy & 30-Day Comfort Trial

Effective Date: August 13, 2026

At Linara Living, we want you to feel confident about your purchase. Choosing the right mattress, bed, or bedroom product can take time, which is why eligible products come with a 30-Day Comfort Trial.

If an eligible product isn't right for you, you can request a return within 30 days of delivery, subject to the conditions below.

Please note: return delivery and pickup costs are the customer's responsibility and will be deducted from the refund where Linara Living arranges the return transportation.

What's on this page?

●       Which Products Qualify

●       How the 30-Day Comfort Trial Works

●       Return Shipping & Pickup Costs

●       How to Start a Return

●       Preparing Your Product for Pickup

●       Pickup Requirements

●       Product Condition Requirements

●       Refunds

●       Exchanges

●       Wrong Size or Product Ordered

●       Unopened Products

●       Damaged, Defective or Incorrect Products

●       Promotional & Bundle Purchases

●       Final Sale Products

●       Cancelling an Order

●       Remote Locations

●       Return Abuse & Misuse

●       FAQs

●       Need Help?

Eligible for the 30-Day Trial

These products can generally be returned within 30 days of delivery:

●       Mattresses

●       Bed frames

●       Bedroom foundations

●       Adjustable beds

●       Other eligible bedroom furniture sold by Linara Living

The 30-day trial starts on the date your order is delivered.

Not Eligible for the 30-Day Trial

For hygiene reasons, these items are final sale and can't be returned for change of mind or comfort preference:

●       Pillows

●       Mattress covers

●       Medical Beds

If a pillow or mattress cover arrives damaged, defective, or incorrect, contact us right away. Manufacturing defects are handled separately under the applicable warranty or damaged-product process.

Your 30-day trial starts on the date your eligible product is delivered, and you can request a return any time during that window.

To qualify for a return:

●       The request is submitted within 30 days of delivery.

●       The product was purchased directly from linaraliving.com.

●       The product is in clean, sanitary condition.

●       The product hasn't been damaged through misuse, improper handling, or improper installation.

●       The product is free from stains, burns, cuts, tears, excessive odours, liquid damage, or other unsanitary conditions.

●       All components and accessories that came with the product are returned.

●       Proof of purchase or your Linara Living order number is provided.

We reserve the right to decline a return where the product doesn't meet these conditions.

Customers cover the cost of returning eligible products under the 30-Day Comfort Trial. That can include:

●       Pickup charges

●       Freight charges

●       Return transportation costs

●       Remote-area surcharges

●       Carrier re-delivery or special-handling charges, where applicable

If we arrange the pickup or return shipment on your behalf, we'll let you know the cost ahead of time and deduct it from your refund.

Return costs depend on the product, size, weight, pickup location, and carrier availability. Because mattresses, adjustable beds, bed frames, and other large products need specialized transportation, return shipping charges can vary by location.

Original delivery or shipping charges, if any, are non-refundable unless the return is due to an error on our part or a confirmed damaged or defective product.

To request a return, email info@linaraliving.com and include:

●       Your full name

●       Order number

●       The product you'd like to return

●       Reason for the return

●       Current pickup address

●       Clear photographs of the product

●       Any other information our customer service team asks for

Our team will review your request and confirm whether the product qualifies.

Please don't ship or arrange transportation for a product without authorization from us first. Returns sent without prior approval may not be accepted or reimbursed.

Once your return is approved, we'll walk you through how to prepare the product for transportation.

For mattresses:

●       It doesn't need to go back into its original box.

●       It must be completely wrapped and protected for transportation.

●       We recommend keeping the original plastic packaging if you can.

●       If that's not available, use a suitable mattress bag or protective plastic covering.

●       It should be clean, dry, and ready for pickup.

For bed frames, foundations, adjustable beds, and other furniture, our team will let you know if disassembly or specific packaging is needed. Preparing the product according to the pickup instructions is the customer's responsibility.

Return pickup availability depends on your location and the type of product being returned. Where a pickup is arranged:

●       The product needs to be accessible to the pickup team.

●       Large products may need to be on the ground floor or near the building entrance.

●       Customers in condos or apartment buildings are responsible for arranging elevator access if it's required.

●       Someone needs to be available during the scheduled pickup window.

If a scheduled pickup is missed, additional pickup or re-delivery charges may apply. Pickup times can vary depending on carrier availability and location, and remote areas may need extra time and carry higher transportation charges.

Once your returned product has been picked up, received, and confirmed by our authorized transportation partner, we'll begin processing your refund. It generally works out to:

●       Amount paid for the eligible returned product

●       Minus applicable return shipping and pickup costs

●       Minus any other authorized return-related charges

Original delivery charges, upgraded delivery services, assembly fees, and other service charges are non-refundable unless required by law or the return is due to an error on our part.

Approved refunds go back to your original payment method whenever possible. Please allow about 2 to 5 business days after processing for the amount to show up on your account, depending on your bank, credit card provider, or payment processor.

If you'd prefer another Linara Living product, size, firmness, or model, just get in touch with our team. In most cases, the original product is processed as a return and the replacement is processed as a new order, so any price difference will apply.

Return transportation charges for the original product remain the customer's responsibility, and shipping charges for the replacement product follow our current Shipping Policy and any applicable promotions.

It's on you to double-check the product model, dimensions, size, quantity, and specifications before completing an order. If you accidentally order the wrong size or model, contact us as soon as possible.

If the order hasn't shipped:

We may be able to modify or cancel it.

If the order has already shipped:

It'll likely need to be delivered and processed as a return under this policy, with applicable transportation and return shipping costs falling to the customer.

Eligible unopened products can also be returned within the 30-day return period, as long as they're still in their original sealed packaging and show no signs of damage or misuse.

Customer-paid return shipping and transportation charges still apply. Pillows and mattress covers remain final sale unless the product was received damaged, defective, or incorrect.

A damaged or defective product isn't treated as a standard comfort-trial return.

If your product arrives damaged, defective, or different from what you ordered, contact us at info@linaraliving.com with your order number and clear photographs of:

●       The product

●       The affected area

●       The packaging

●       Shipping labels, where applicable

Please report delivery-related damage within 48 hours of receiving your order whenever reasonably possible.

If we confirm the product was damaged during delivery, defective, or incorrectly supplied, we'll work with you on the right resolution, and in approved cases we'll cover the applicable transportation costs. Manufacturing defects occurring after delivery may be covered under our Warranty Policy.

Products purchased during a sale, promotion, or bundle offer can still qualify for the 30-Day Comfort Trial unless they're specifically marked Final Sale.

If part of a bundle is returned, the promotional pricing on the remaining products may be recalculated based on the terms of the original promotion. Any complimentary or promotional products included with an order may also need to be returned. If a complimentary item isn't returned, its applicable retail or promotional value may be deducted from your refund.

Pillows and mattress covers stay non-returnable even when they're part of a promotional bundle, unless otherwise stated.

These items are final sale unless they arrive defective, damaged, or incorrect:

●       Pillows

●       Mattress covers

●       Products specifically marked Final Sale

●       Clearance products identified as non-returnable

●       Modified, customized, or specially manufactured products where the product page states they're final sale

●       Hygiene-sensitive medical products identified as final sale on their product page

Final-sale restrictions don't limit any rights you may have under applicable Canadian consumer protection laws.

Need to cancel an order? Email info@linaraliving.com as soon as possible with your order number.

If your order hasn't entered manufacturing or shipping:

We'll make reasonable efforts to cancel it.

If your order is being prepared or manufactured:

Cancellation depends on its current production status.

If your order has already shipped:

We may try to request a return-to-sender from the carrier where possible. If the carrier can't stop the shipment, you may need to receive the order and go through the standard return process instead. Any applicable shipping, carrier interception, return-to-sender, or return transportation charges may be deducted from your refund.

Returns from remote locations are accepted where the product otherwise qualifies under this policy, though pickup options and transportation costs can vary quite a bit.

Additional charges may apply for remote locations, including the areas identified in our Shipping Policy. Our customer service team will walk you through the available return options and estimated transportation cost before arranging anything.

Manufacturing defects that appear after delivery are covered separately under our Warranty Policy. Please contact us for more details.

Our 30-Day Comfort Trial is designed for genuine customers evaluating their Linara Living purchase. We reserve the right to refuse or restrict returns where there's reasonable evidence of:

●       Fraud

●       Repeated or excessive return activity

●       Intentional product damage

●       Abuse of promotional offers

●       Misrepresentation of the product's condition

●       Commercial use inconsistent with the product's intended purpose

Nothing in this section limits rights available to customers under applicable law.

How long is the Linara Living trial?

Eligible products come with a 30-Day Comfort Trial, starting on the date the product is delivered.

Which products qualify for the 30-Day Comfort Trial?

Mattresses, bed frames, foundations, adjustable beds, and other eligible bedroom products generally qualify. Pillows and mattress covers/protectors do not qualify and are final sale for hygiene reasons. Certain medical products may have additional product-specific restrictions.

Is the 30-Day Comfort Trial the same as a warranty?

No. The Comfort Trial lets you return an eligible product within the first 30 days if it's not right for you. Our Warranty Policy covers qualifying manufacturing defects for the applicable warranty period.

Are returns free?

No. Customers cover the cost of return transportation and pickup for returns made under the 30-Day Comfort Trial. If we arrange the pickup, that cost normally gets deducted from your refund. Returns tied to confirmed shipping damage, an incorrect item, or an approved defect are handled separately.

How much will it cost to return my mattress?

Return costs depend on your location, mattress size, carrier, and pickup requirements. Once your return request is approved, our team will tell you the applicable transportation cost before arranging pickup.

When does my 30-day trial start?

Your trial begins on the date the product is delivered, not the date you placed the order.

Do I need to keep the mattress for a minimum number of nights?

There's no minimum trial period required. That said, adjusting to a new mattress takes time, so we recommend giving your body a reasonable adjustment period before deciding whether it's right for you.

Can I return a mattress after sleeping on it?

Yes, as long as you're within the 30-day trial and the mattress is still clean, sanitary, undamaged, and otherwise meets the return conditions.

Do I need the original mattress box?

No. Your mattress doesn't need to be compressed back into its original box. It does need to be securely wrapped and protected before pickup, and keeping the original plastic packaging can make that easier.

Can I return a pillow?

No. Pillows are final sale for hygiene reasons unless the item arrives damaged, defective, or incorrect.

Can I return a mattress cover or protector?

No. Mattress covers and protectors are final sale for hygiene reasons unless they arrive damaged, defective, or incorrect.

Can I return an adjustable bed or bed frame?

Yes, eligible adjustable beds, bed frames, and foundations can be returned within 30 days, subject to the condition requirements and any product-specific restrictions. Return transportation costs are the customer's responsibility.

Can I return a medical or hospital bed?

Return eligibility for medical and hospital beds depends on the particular product and any hygiene or manufacturer requirements that apply. Check the product page or contact us before ordering if return eligibility matters to your decision.

What if I ordered the wrong mattress size?

Contact us as soon as possible. If the order hasn't shipped, we may be able to change it. If it's already shipped or been delivered, it'll generally need to go through the standard return process, with applicable transportation charges falling to you.

What condition does my mattress need to be in?

Clean, sanitary, and free from stains, burns, tears, cuts, liquid damage, strong odours, infestation, or signs of misuse. We recommend using a mattress protector from the first night.

How do I start my return?

Email info@linaraliving.com with your order number, product name, reason for return, pickup address, and clear photos of the product. Our team will review the request and give you next steps.

Will Linara Living arrange the pickup?

Depending on your location and product, we may coordinate transportation with an appropriate carrier or delivery partner. The pickup or return shipping cost is the customer's responsibility and may be deducted from the refund.

Can I arrange my own return shipping?

Please contact us before arranging any return transportation. Returns need to be authorized by our team first. We're not responsible for unauthorized third-party shipping charges or products sent without return approval.

When will I receive my refund?

Once your return is completed and confirmed, we'll process the approved refund. After that, it typically takes about 2 to 5 business days for the funds to show up, depending on your bank or payment provider.

Will I receive my original shipping charge back?

Original shipping, delivery, assembly, or upgraded service charges are generally non-refundable. Different terms may apply if the return is caused by an error on our end or a confirmed damaged or defective product.

Can I exchange my mattress instead of returning it?

Yes. Contact our team and we'll help you pick another Linara Living mattress. Typically, the original mattress is processed as a return and the new one as a separate order, so any price difference and applicable shipping charges will apply.

Can I return a mattress purchased on sale?

Yes, unless the product was specifically marked Final Sale. Products bought during regular promotions or discounts stay eligible under the 30-Day Comfort Trial, subject to all other return conditions.

What happens if I received a free product with my mattress?

If your purchase included a complimentary or promotional product, that item may need to be returned along with the rest. If an eligible promotional item isn't returned, its applicable value may be deducted from your refund.

What if my product arrives damaged?

Take clear photographs of the product and packaging and contact info@linaraliving.com as soon as possible, ideally within 48 hours of delivery. Confirmed shipping damage is handled separately from a regular Comfort Trial return.

What if I live in a remote area?

You can still reach out to request a qualifying return. Transportation options may be more limited, and additional pickup or freight charges may apply. We'll walk you through the available options and estimated cost before arranging anything.

Can I cancel an order before it arrives?

Contact us right away at info@linaraliving.com. If the order hasn't entered manufacturing or shipping, we'll make reasonable efforts to cancel it. If it's already shipped, carrier and return transportation charges may apply.

Our team is happy to help with returns, exchanges, product selection, shipping, and warranty questions.

Linara Living

206 Hidden Creek HTS NW

Calgary, Alberta T3A 6K8

Canada

Email: info@linaraliving.com