Warranty

Effective Date: 16 May 2026 Last Updated: 16 May 16, 2026

Every Linara Living product is built to last. We stand behind the quality of our mattresses, bed frames, and accessories with the warranties described below.

1. Warranty Coverage Summary

Product

Warranty Period

Premium Comfort Mattresses

[10] years limited warranty

Essential Comfort Mattresses

[10] years limited warranty

Luxury Sleep Mattresses

[15] years limited warranty

Bed Frames & Foundations

[5] years limited warranty

Pillows

[2] years limited warranty

Hospital Beds

As specified per product page

Bedding & Linens

Not covered


This warranty applies only to the original purchaser from linaraliving.com and is non-transferable.

2. What the Mattress Warranty Covers

Linara Living warrants its mattresses against manufacturing defects in materials and workmanship, including:

  • Visible body impressions deeper than 1.5 inches (3.8 cm) that are not the result of an unsupported foundation or improper use.
  • Manufacturing defects in the foam, springs, cover, or stitching that cause the mattress to split, crack, or deteriorate prematurely under normal use.
  • Defects in the zipper or cover assembly that cause functional failure (not aesthetic wear).

3. What the Warranty Does Not Cover

The warranty does not cover:

  • Normal softening of foam or comfort changes that do not affect the support of the mattress.
  • Body impressions less than 1.5 inches deep.
  • Damage caused by misuse, abuse, improper handling, or failure to follow care instructions.
  • Damage from an inadequate foundation or improper bed frame (mattresses must be supported by a solid, slatted, or boxspring foundation with proper centre support).
  • Stains, burns, tears, cuts, or liquid damage.
  • Comfort preference — please refer to our Exchange Policy if you wish to exchange your mattress for a different model within 30 days of delivery.
  • Products purchased from unauthorized resellers.
  • Products sold "as-is," "final sale," or marked clearance.

4. Bed Frame & Foundation Warranty

Linara Living warrants bed frames and foundations against manufacturing defects, including:

  • Structural failure under normal use and weight load (within product specifications).
  • Defects in welding, joints, or hardware.
  • Splitting or cracking of wood or metal components not caused by misuse.

Not covered: cosmetic wear (scratches, scuffs, fabric pilling), damage from over-loading, improper assembly, or use outside intended purpose.

5. Pillow Warranty

Pillows are warranted against manufacturing defects, including:

  • Loss of structural integrity not caused by normal use.
  • Defects in stitching or fill containment.

Not covered: natural compression over time, staining, washing damage, or comfort preference.

6. Hospital Bed Warranty

Warranty terms for hospital beds and medical-adjacent products are specified on each product page and may vary by manufacturer. Please retain your invoice and product documentation for warranty service.

7. How to Make a Warranty Claim

  1. Email info@linaraliving.com with:
    • Your order number or proof of purchase
    • A description of the defect
    • Clear photographs showing the issue
    • For mattresses: photos of your bed frame/foundation showing how the mattress is supported
  2. Our team will review your claim within 5–7 business days and respond with next steps.
  3. If your claim is approved, Linara Living will, at our discretion:
    • Repair the defective product, or
    • Replace the defective product with a comparable model of equal or greater value.

Note: Cash refunds are not offered as a warranty remedy. Warranty claims are resolved through repair or replacement only, except where required by applicable Canadian or Alberta consumer protection law.

8. Warranty Conditions

To remain eligible for warranty coverage:

  • The product must be used on a supportive, manufacturer-recommended foundation or frame.
  • The original law tag must remain attached to the mattress.
  • The product must not have been resold, transferred, or used commercially (warranty is for residential, single-household use only).
  • Proof of purchase from linaraliving.com must be provided.

9. Shipping for Warranty Claims

If a warranty claim requires the product to be inspected or returned:

  • Within Alberta: Linara Living covers all pickup and replacement shipping costs.
  • Outside Alberta: Shipping costs for warranty service may be shared with the customer and will be communicated before service is scheduled.

10. Limitation of Liability

This warranty is the sole and exclusive warranty offered by Linara Living. To the maximum extent permitted by law, Linara Living disclaims all other warranties, express or implied, including warranties of merchantability and fitness for a particular purpose. Linara Living's liability is limited to repair or replacement as described above, and we are not liable for any incidental or consequential damages.

This warranty gives you specific legal rights. You may also have other rights that vary by province under Canadian consumer protection law.

11. Contact Us

Linara Living 206 Hidden Creek HTS NW Calgary, Alberta T3A 6K8 Email: info@linaraliving.com