LINARA LIVING

What's on this page?

●       Shipping Costs

●       Remote Shipping Areas

●       Shipping Estimates

●       Order Processing & Business Days

●       Order Tracking

●       Large Items & Freight Deliveries

●       Cancelling or Changing an Order

●       FAQs

●       Need Help?

Shipping is FREE on all orders over $400 (before taxes), Canada-wide. We do charge a shipping fee on orders under $400, and on orders to certain remote areas, regardless of order value.

You'll be notified before we process your shipment if a remote-area fee applies to your address and hasn't already been calculated at checkout.

For orders under $400, here's what standard shipping costs by region:

Region	Standard Shipping
Calgary Metro	$75
Alberta – Outside Calgary	$85
British Columbia, Saskatchewan & Manitoba	$199
Ontario	$85
Quebec & Atlantic Provinces	$199

Exact charges can vary a bit depending on the size, weight, quantity, and type of product you're ordering, plus your postal code.

Even on orders over $400, a handful of harder-to-reach postal codes come with an additional shipping fee. Check the table below to see if yours is one of them.

Postal Code	Location
A0K, A0P	Northern Newfoundland & Labrador
A2V	Labrador City, NL
G0G, J0M	Northern Quebec
R0B	Northern Manitoba
V0T	Central Passage & Haida Gwaii, BC
X0A, X0B, X0C	Nunavut
X0E	Northwest Territories
X1A	Yellowknife, NT
Y1A	Whitehorse, Yukon

These fees depend on your destination, the product's size and weight, and what carriers are available in the area.

Not sure if your address counts as remote? Email us at info@linaraliving.com before placing your order and we'll check for you.

Once your order ships, here's roughly how long it'll take to reach you:

Region	Estimated Delivery
Calgary Metro	5–7 business days
Alberta	5–7 business days
British Columbia, Saskatchewan & Manitoba	Approximately 7-10 business days
Ontario & Quebec	Approximately 7-10 business days
Atlantic Provinces	7–14 business days

These are estimates, not guarantees.

Delivery can take longer around high-volume periods like Labour Day, Black Friday, Boxing Day, and the holiday season, as well as during severe weather, carrier delays, or manufacturing delays — basically anything outside our control. Remote locations may also need extra time.

●       Most orders are processed within 1–2 business days, Monday to Friday, excluding statutory holidays.

●       Mattresses, medical beds, bedroom furniture, custom pieces, and made-to-order items sometimes need extra time to manufacture or prepare.

●       Any processing time shown on a product page is an estimate — it can shift depending on inventory and manufacturing availability.

As soon as your tracking information is ready, we'll email it to you — that includes a tracking number or link so you can follow your shipment's progress.

Some orders need to go through manufacturing, preparation, or freight-carrier coordination before a tracking number even exists. So if you haven't received one yet, that doesn't necessarily mean anything's wrong — it just means your order isn't at that stage yet.

Questions about where your order stands? Reach out to info@linaraliving.com any time.

Mattresses, medical beds, adjustable beds, bed frames, and other oversized products typically travel by freight or a specialized delivery carrier — not standard parcel.

Here's what that can look like:

●       The carrier may reach out directly to arrange a delivery date or window.

●       Someone will usually need to be home to receive the shipment.

●       Delivery may stop at the building entrance, driveway, garage, or curb, depending on the carrier and your location.

●       Extra charges may apply for special delivery requests, remote locations, re-delivery, or anything beyond standard shipping.

If you miss a scheduled freight delivery window, additional storage or re-delivery charges may apply — so try to have someone available when the carrier is expected.

Need to cancel or change an order — including your shipping address? Contact us as soon as possible at info@linaraliving.com.

What we can do depends on where your order is in the process:

●       Order not yet shipped — we may be able to update your address or cancel the order.

●       Order already shipped — cancellation may no longer be possible, and address changes could involve carrier re-routing charges.

●       Order already in the shipping network — any return or exchange at that point falls under our standard Exchange Policy.

Bottom line: the sooner you reach out, the more options we usually have. And double-check your shipping address at checkout — it's on you to make sure it's complete and accurate before the order goes out.

Do you offer international shipping outside of Canada?

No. At this time, Linara Living ships within Canada only — all provinces and territories are covered.

What if my order arrives damaged?

Inspect your order as soon as you can, and check the packaging and product for visible damage before signing for it if possible. If you spot significant damage right at delivery, snap some photos and contact us right away.

If you notice the damage after the fact, let us know within 48 hours at info@linaraliving.com with your order number, photos of the packaging and the product, and a quick description of the issue.

My tracking says delivered, but I don't have my order — what now?

Get in touch within 7 days of the delivery status update so we can open an investigation with the carrier.

What happens if I miss a scheduled delivery?

For standard parcel shipments, the carrier will typically follow its usual re-delivery or pickup process. For scheduled freight or large-item deliveries, a missed appointment can mean additional storage or re-delivery charges — so it's worth having someone available during the confirmed window.

What if my shipment is damaged or seems to be lost in transit?

Reach out as soon as you notice a problem. For damage, let us know within 48 hours of delivery; for a package marked delivered that never showed up, let us know within 7 days so we can start an investigation. Once we've confirmed shipping damage or a carrier issue, we'll work with the carrier to arrange a replacement or another suitable fix.

Do you deliver mattresses, medical beds, and bed frames across Canada?

Yes — mattresses, medical beds, adjustable beds, bed frames, and other eligible products all ship across Canada. Larger items typically travel by freight or specialized carrier, and that carrier may contact you directly to set up a delivery window.

Will the delivery company bring the product inside my home?

It depends on the product, the carrier, and your location. Some large-item deliveries stop at the curb, driveway, garage, or building entrance unless you've arranged additional delivery services.

How do I check on an existing order?

Email info@linaraliving.com with your order number and question, and our team will follow up.

Our team is happy to help with anything related to shipping, tracking, remote-area delivery, or an order you've already placed.

Linara Living

206 Hidden Creek HTS NW

Calgary, Alberta T3A 6K8

Canada

Email: info@linaraliving.com