Shipping Policy
Shipping Policy
Effective Date: 16 May 16, 2026 Last Updated: 16 May 2026
Linara Living is proud to ship across Canada. Here's what to expect.
1. Shipping Destinations
We currently ship to all provinces and territories within Canada. We do not ship internationally at this time.
2. Shipping Costs
|
Region |
Standard Shipping |
|
Calgary Metro (local delivery) |
FREE |
|
Alberta (outside Calgary) |
FREE |
|
British Columbia, Saskatchewan, Manitoba |
FREE on orders over $[INSERT MIN, e.g. 299] |
|
Ontario, Quebec, Atlantic Provinces |
FREE on orders over $[INSERT MIN] |
|
Yukon, Northwest Territories, Nunavut |
Calculated at checkout |
Exact shipping costs (where applicable) are calculated at checkout based on your postal code and order weight.
3. Processing Time
Most orders are processed within 1–2 business days (Monday to Friday, excluding holidays). You'll receive an email confirmation with tracking details once your order ships.
Custom or made-to-order items may take longer — estimated processing time is shown on the product page.
4. Delivery Times
Once your order has shipped, estimated delivery times are:
|
Region |
Estimated Delivery |
|
Calgary Metro |
5–7 business days |
|
Alberta |
7–10 business days |
|
British Columbia, Saskatchewan, Manitoba |
14 business days |
|
Ontario, Quebec |
14 business days |
|
Atlantic Provinces |
7–14 business days |
|
Northern Territories |
10–21 business days |
These are estimates and not guarantees. Delivery times may be longer during peak seasons (Black Friday, Boxing Day, holidays) or due to factors outside our control.
6. Order Tracking
Once your order ships, you'll receive a tracking link via email. You can track your order in real time using the carrier's website. If you don't receive tracking within 3 business days of placing your order, please contact us.
7. Inspection on Delivery
Please inspect your order at the time of delivery. Open the packaging and check for visible damage before signing for the delivery (where applicable). If you notice any damage, refuse the delivery if possible and contact us immediately.
If damage is discovered after delivery, you must contact us within 48 hours with photos (see Section 9 below).
8. Missed Deliveries
If you're not home at the time of delivery:
- Standard parcel orders: The carrier will follow their standard re-delivery or pickup procedure.
- Large freight items (mattresses, bed frames): The carrier will typically call ahead to schedule a delivery window. Missed scheduled deliveries may incur a re-delivery fee.
Please ensure someone is available during the scheduled delivery window for large items.
9. Damaged or Lost Shipments
If your shipment arrives damaged or is missing items:
- Take photos of the packaging and product immediately upon delivery.
- Email info@linaraliving.com within 48 hours of delivery with your order number, photos, and description of the issue.
- We will work with the carrier and arrange a free replacement or, where appropriate, a refund.
For shipments marked "delivered" by the carrier but not received, please contact us within 7 days so we can investigate.
Damaged or defective items are handled at no cost to you and are separate from our Exchange Policy.
10. Address Changes
If you need to change your shipping address, contact us as soon as possible at info@linaraliving.com. We can usually update the address if the order has not yet shipped. Once an order is in transit, address changes may not be possible or may incur a re-routing fee.
11. Final Sale Reminder
All Linara Living orders are final sale. We offer a 30-day exchange policy on eligible products (see our Exchange Policy). Please review your order carefully before checkout — including size, model, and quantity — to ensure it meets your needs.
12. Contact Us
Linara Living 206 Hidden Creek HTS NW Calgary, Alberta T3A 6K8 Email: info@linaraliving.com