Privacy Policy

Linara Living ("Linara Living," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit linaraliving.com (the "Site") or make a purchase from us.

By using our Site, you agree to the practices described in this Privacy Policy.

1. Who We Are

Linara Living is a Canadian retailer of mattresses, bed frames, pillows, foundations, hospital beds, and related sleep products.

Contact Information: Linara Living 206 Hidden Creek HTS NW, Calgary Alberta. T3A6K8 Email: info@linaraliving.com

2. Information We Collect

We collect the following types of personal information:

Information you provide directly:

  • Name, email address, phone number, and shipping/billing address
  • Payment information (processed securely by our payment processors — we do not store full credit card numbers)
  • Order history and product preferences
  • Information you provide when contacting customer support, leaving a review, or signing up for our newsletter
  • Account login details if you create a customer account

Information collected automatically:

  • IP address, browser type, device type, and operating system
  • Pages visited, time spent on the Site, and referring website
  • Cookies and similar tracking technologies (see Section 7)

Information from third parties:

  • Information from social media platforms if you interact with us through Facebook, Instagram, or TikTok
  • Marketing and analytics data from advertising partners (e.g., Meta, Google)

3. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders, including shipping and delivery
  • Communicate with you about your order, account, or customer service inquiries
  • Send promotional emails, newsletters, and offers (you can opt out anytime)
  • Improve our website, products, and customer experience
  • Personalize your shopping experience and recommend products
  • Run advertising campaigns on platforms like Meta and Google
  • Detect, prevent, and respond to fraud or security issues
  • Comply with legal obligations under Canadian law 

4. How We Share Your Information

We do not sell your personal information. We share it only with:

  • Service providers who help us operate our business, including:
    • Shopify (e-commerce platform and payment processing)
    • Shipping and logistics partners (e.g., Canada Post, Purolator, FedEx)
    • Email marketing platforms (e.g., Klaviyo, Shopify Email)
    • Analytics providers (e.g., Google Analytics, Meta Pixel)
  • Payment processors (e.g., Shopify Payments, Stripe, PayPal) — they handle your payment data under their own privacy policies
  • Legal and regulatory authorities when required by law, court order, or to protect our rights

5. International Data Transfers

Some of our service providers (including Shopify) may store or process your data on servers located outside Canada, including in the United States. When this happens, your data is protected by contractual safeguards and the laws of those jurisdictions may apply.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order and tax records are typically retained for seven (7) years to comply with Canadian tax law.

7. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to:

  • Keep items in your shopping cart
  • Remember your preferences and login state
  • Analyze site traffic and user behaviour
  • Deliver relevant ads on other platforms (e.g., Facebook, Instagram, Google)

You can disable cookies in your browser settings, but some features of the Site may not function properly without them.

8. Your Rights

Under Canadian privacy law (PIPEDA), you have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Withdraw consent to marketing communications at any time
  • Request deletion of your personal information, subject to legal exceptions
  • File a complaint with the Office of the Privacy Commissioner of Canada (priv.gc.ca)

To exercise these rights, email us at info@linaraliving.com. We will respond within 30 days.

9. Marketing Communications

If you opt in to receive marketing emails, you can unsubscribe at any time by clicking the "unsubscribe" link in any email or by contacting us directly. We comply with Canada's Anti-Spam Legislation (CASL).

10. Data Security

We use industry-standard security measures, including SSL encryption, secure payment processing through Shopify, and access controls, to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

11. Children's Privacy

Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it promptly.

12. Third-Party Links

Our Site may contain links to third-party websites (such as social media platforms). We are not responsible for the privacy practices of those websites. Please review their privacy policies before sharing your information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Linara Living Linara Living 206 Hidden Creek HTS NW, Calgary Alberta. T3A6K8

Email: info@linaraliving.com